For online purchases, jonnygear will accept merchandise in its original condition for a refund of the purchase price
when accompanied by the original invoice.
Full-price merchandise must be returned within 7 days from the date of delivery to jonnygear.com .
Sale merchandise and corporate gifts must be returned exclusively to jonnygear.com within 7 days from the date of delivery.
Merchandise that has been worn, used, altered or damaged will not be accepted. Certain items such as jewelry, watches, sunglasses, and ready-to-wear are shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact.
jonnygear reserves the right to refuse return of any merchandise that does not meet the above return requirements in jonnygear’s sole discretion.
Merchandise returned to jonnygear.com will be processed within 7 days of receipt. A confirmation email will be sent once your account has been credited.
Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.
How do I return an item?
Easy-to-follow return instructions are included with each shipment. We recommend shipping returned merchandise via FedEx for tracking purposes.
Please be sure to request adequate insurance to cover the shipment. jonnygear will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged.
How long does it take for a refund to be issued?
Merchandise returned to jonnygear.com will be processed within 7 days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued to the form of payment that was utilized for the purchase. For Visa, Mastercard, American Express, Discover and pre-paid gift cards, we will reimburse the card used. Please note the original shipping charges incurred at the time of purchase are non-refundable.
Are delivery charges refundable?
Original shipping charges incurred at the time of purchase are non-refundable.
Can I return an item that I bought online to a jonnygear boutique?
Purchases must be returned exclusively to jonnygear.com. The original invoice must accompany all returns and exchanges. Online purchases may not be returned or exchanged a jonnygear outlet stores, department stores or other wholesale distributors. Please note that shipping costs will not be subject to refund and that a different return policy may be applicable for in-store purchases. To locate a store near you, please visit our store locator.
How do you exchange an item with jonnygear.com?
jonnygear.com cannot accommodate automatic exchanges at this time. In order to exchange an item, return the original item for a refund using the return instructions provided in your shipment. A new order can then be placed on jonnygear.com for the exchange item.
Please note that new orders are subject to merchandise availability. We will inform you if we are unable to fulfill your order.
Can I exchange or return an item gifted to me by someone else?
Gift items purchased on jonnygear.com may be returned. However, refunds may only be issued to the same credit card used for original payment.
Unfortunately, we are not able to accommodate automatic exchanges at this time. In order to exchange a gift, please return the original item using the return instructions provided in your shipment and place a new order on jonnygear.com for the exchange item.
Can I return a personalized item?
Withdrawals, cancellations, exchanges or returns are not accepted for orders of customized products.